Customer Support: course

Customer Service Support, CPD, Best selling Certificate

"Customer Service" Support is one of the essential and leading departments and functions of businesses to communicate with their customers properly to guide them about services.

Enhance the knowledge and skills of Customer Service Support through UK PD Academy's Certificate in Customer Support. The UK PD Academy has successfully included the Customer Support certification program in the online portal. It now offers the candidates a golden opportunity to enrol on the Customer Support Training course. Every one of us serves customers, whether we realize it or not. Customer Service Support used to mean a face-to-face conversation with a customer or a phone call. Today, technology has changed how we approach Customer Service support. The customer experience begins long before the purchase is made. Besides the importance of customer service for businesses, the discipline is also responsible for providing several career opportunities to new learners.

Customer Service

The Certificate in Customer Support course aims to provide Training Candidates with a basic understanding of Customer Services and State and the difference between customer service and customer support. Another aim of the Customer Support certificate is to understand candidates with challenges to customer support and different applications used in the organisation's customer support. Identify and establish online customer support documentation and learn to be proactive in customer support.

Learning Objectives

Some of the Key Learning Objectives of the Customer Support Training course are:

• Define customer support
• Know the different venues for customer support
• Recognise the challenges of customer support
• Learn different applications
• Know the proper forms of documentation
• Learning to be proactive in customer support

Course Outline

To achieve a Customer Support Training Certificate, learners must achieve Mandatory Modules with UK Professional Development Academy.

Mandatory Topics

• Topic 1: What is Customer Service?
• Topic 2: Challenges
• Topic 3: Emails
• Topic 4: SMS
• Topic 5: Web Chats
• Topic 6: Multi-Channel Apps
• Topic 7: Support Ticket Apps
• Topic 8: Documentation
• Topic 9: Feedback
• Topic 10: Be Proactive

Course / Training Format

• After successful enrolment, the learner will access the UKPDA Learning Platform, where all the study material / Training Manual will be available.
• Learning Platform can be accessed 24/7, anywhere, anytime.
• The training Manual contains several modules, each having specific knowledge and a case study at the end.
• All the course material will be in the form of texts (images/illustrations), and there are no video or live lectures during the training course.
• The Tests (MCQs) will be based on modules of the Training Manual.

Assessment

• After studying through the training manual, the Learner will have to attempt the Final Test (online multiple-choice test – 2 attempts).
• Your test will be assessed automatically and straightaway so that you will directly know whether you have been successful or not.
• The passing score is 75%.
• You can retake the test in the case of not being successful at the first attempt.
• Before attempting your Final Test, you will have the opportunity to test your proficiency with a Mock Test (online multiple-choice test - Unlimited attempts).

Duration

• The minimum time period to complete this training is 4 Weeks.
• But it is a self-paced course, and the duration of completion depends on the learner’s pace and ability to give time to study.
• Learners will have access to their Training via the Learning Platform for 12 months from the date of enrolment.
• During this period, flexibility will be given to learners completing the course at any time.

"After completion of Course, Student Need to pay for Certificate from UKPDA."

Certificate

Upon successfully passing the customer support course, the Learner must pay for the CPD Accredited Certificate of Completion in PDF format or hard copy.

CPD Accredited Certificate of Completion (PDF format) = £29

CPD Accredited Certificate of Completion (Hardcopy) = £40 + postage charges local £9 = £49

CPD Accredited Certificate of Completion (Hardcopy) = £40 + postage charges International £14 = £54

Customer Support

The Customer Support Training course is purposely designed for the managers and customer support officers to connect with their employees and customers emotionally and motivate them to focus on their work and how to reach their personal and company goals. Without any prior knowledge of Customer Services, the learners can take this course, and in addition to this, there are no age restrictions. Thus, anyone who is passionate and ambitious about customer support can take the course. There are no specific dates or deadlines for admission, and you can enrol anytime on this course.

Customer Support

There are no precise requirements for a Customer Support Training Certificate as no prior knowledge and experience of Customer Support and handling customers’ emotions is required.

Students seeking to enrol for this Customer Support course should meet the following requirements;

• Be aged 16 years or above
• Solid knowledge of the English Language
• Basic knowledge of the English Language & Basic Computer Skills
• Working Knowledge of Information Communication Technologies for studying online that is the Internet and Microsoft Office
• A genuine desire to study and succeed.

Customer Support

After taking this Customer Support course, you will be eligible for a number of career paths, such as;

• Administrative Officer
• Customer Support Officer
• Business Development Officer

Currently there are no Q&As for this course. Be the first to ask a question.

Certificate of completion

Digital certificate - £29

Certificate of completion

Hard copy certificate - £40